Manage Your Membership
For membership status changes, all requests must be submitted in writing before the 20th of the month as per your membership agreement form. Any change requests submitted after the 20th will be processed the following billing cycle.
*Vertical Hold is not responsible for and does not monitor account holder's utilization of membership, and/or status of membership.
Membership forms can be completed in person at any Vertical Hold gym, or printed and mailed to:
Vertical Hold, 2074 Hancock St. San Diego, CA 92110
CANCELLING
There is no time commitment to your membership, and you may submit a cancellation form to terminate your account at any time. (We also offer membership freezes if you just need a month or two off!) If you do need to terminate your account please share your reason for leaving, and let us know about your experience climbing with us. Your feedback is greatly appreciated.
Please ensure we receive your cancellation request form by the 20th of the month in order to terminate your account before the next scheduled billing cycle.
FREEZING
Membership Freezes are offered in monthly increments. When you unfreeze will be charged a prorate for the remainder of month. Membership freezes are $8 a month (with fees waived for injury, pregnancy, or deployment). Please ensure we receive your freeze request form by the 20th of the month in order to freeze your account for the next scheduled billing cycle.
UNFREEZING
You can start climbing again at any time if your membership is currently frozen. Your account will be charged a prorated due starting from the date of your reactivation. If you have reactivated after the 20th of the month you may also be charged next month's dues in addition to the prorated due.